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Last Updated : 26/10/2013 0:15
Here are some of the Frequently Asked Questions(FAQs) we have received from the public regarding GST.
If you have a question for us, don't hesitate to contact us.

What benefits will the rakyat get?

The Government had conducted social impact studies which shows that consumers will most likely bear some slight additional tax burden depending on their consumption pattern and the rate of GST to be fixed. To ease the increase in tax burden, tax and non-tax package may be given. However, basic items such as rice, poultry, meat, vegetable, flour, cooking oil, sugar, residential and agricultural properties, education and health services will not be subjected to GST. 

How true that GST will burden the rakyat?

The reason for introducing GST is to make the taxation system more effective, efficient, transparent, business friendly and capable of generating a more stable revenue. In formulating the model, the Government is very much concerned that it will not burden the rakyat especially the low and middle income group. As such, a number of goods and services which are essential to the low and middle income group have been proposed not to be subjected to GST.

Why do people find it difficult to accept the GST if it actually benefits them?

The first hurdle is that tax is not a popular subject matter and generally nobody likes to be taxed or rather the word "tax" is taboo to many. However, governments all over the world need to impose tax in order to get the revenue to provide their citizens with their social needs (infrastructure, health and education services), industrial growth which results in employment opportunities, security, etc. People find it difficult to accept the GST due to lack of knowledge on GST and how it benefits them. The second hurdle is the level of knowledge on GST. It is not easy to educate consumers on GST as the moment you mentioned that GST is a form of tax you will first be faced with a wall of resistance. Thus, GST and its benefits have to be explained to them continuously in order to avoid or eliminate whatever misconception or the wrong representation provided to them regarding GST.  Towards this end, the Government has emphasised that the rakyat have to understand GST before it is actually implemented. Currently, people are also not aware that the GST will replace the current sales tax and service tax. In fact, many people are not even aware that they are paying sales tax and service tax on a lot of goods and services because of its single stage nature.

Can you comment on the statement that GST would force 12 million workforce to pay tax?

Currently, the 12 million workforce are already paying tax in the form of both income tax and SST, or SST only. GST is not a new tax, it is merely a tax to replace the existing consumption tax consisting of the sales tax and service tax. Thus, the issue of forcing the 12 million workforce to pay tax does not arise. 

How is it possible that revenue will increase when the GST rate is lower than the SST rate? Will the rakyat bear the burden of paying tax?

The reasons for increase in revenue collection under the GST compared to SST are:
  • broad based tax
  • increase in level of compliance
  • a more efficient revenue collection.
As a result of a broad based tax, consumers will most likely bear additional tax burden depending on their consumption pattern and the rate of GST to be fixed. However, tax and non-tax package may be given to ease the increase in tax burden.

At the rate of 6%, consumer will end up paying 24% GST on their purchases.

In principle, the above statement is incorrect. This is because GST is a consumption tax which is imposed on the value added at every stage of the supply chain. Although GST is imposed at every stage of the supply chain, businesses can claim the GST incurred on inputs. Such mechanism implies that the end consumer only pays GST at the rate of 6% and not 24%.

The mechanism of calculating GST are as follows:

The table below shows the example of GST calculation at every stage of supply chain at the rate of 6% and the profit margin of 20%.
Output Tax
Input Tax
GST Paid
Selling Price
Manufacturer RM50 RM3.50 - RM3.00 RM53.00
Wholesaler RM60 (RM50+20% margin) RM3.60 RM3.00 RM0.60 RM63.60
Retailer RM72 (RM60+20% margin) RM4.32 RM3.60 RM0.72 RM76.32

Total GST collected by Government = RM3.00 + RM0.60 + RM0.72 = RM4.32 

GST will be imposed at every stage of the supply chain beginning at the manufacturing until the last stage that is consumer. The calculation mechanism are as follows:

Manufacturing stage:

Sells to wholesaler at the price of RM50 and GST rate at 6%
GST on sales paid to the Government is RM3.00 (RM50 x 6%)
Selling price to wholesaler is at RM53.00 (RM50 + RM3.00)

Wholesaler stage:

Wholesaler purchases from manufacturer at RM53.00 (RM50 + RM3.00 GST)
RM3.00 is the input tax incurred by the wholesaler
Wholesaler sells to retailer at a margin of 20% which is RM60 and GST rate at 6%
Selling price to retailer is at RM63.60 (RM60 + RM3.60 GST)
RM3.60 is the output tax charged by the wholesaler to the retailer
After offsetting the output tax of RM3.60 against the input tax of RM3.00, the GST payable to the Government in the GST return is RM0.60 (RM3.60 - RM3.00) 

Retailer stage:

Purchase from wholesaler at RM63.60 (RM60 + RM3.60 GST)
RM3.60 is the input tax imposed on the retailer
Retailer sells to consumer at a margin of 20% which is RM72 and GST rate at 6%
Selling price to consumer is at RM76.32 (RM72 + RM4.32 GST)
RM4.32 is the output tax charged on the consumer
After offsetting the output tax of RM4.32 against the input tax of RM3.60, the GST payable to the Government in the GST return is RM0.72 (RM4.32 - RM3.60)

What are the measures that will be taken to control the increase in prices when GST is implemented?

The Government will take strict measures to ensure traders do not take advantage by using GST as an excuse to raise the price of goods for the purpose of making excessive profits. Among the measures that will be taken by the Government is the enforcing the Price Control and Anti-Profiteering Act 2011, intensify enforcement through the establishment of National Price Council, publication of the Shopper’s Guide as well as making supermarkets as the benchmark price (price setter). To ensure that traders comply with the regulations, imposition of heavier fines and penalties will be charged.

The main issue in GST among the rakyat is related to the price of goods since GST is a broad based tax. How do you explain it to the rakyat?

Tax education will be carried out on a continuous basis to the rakyat. Tax has been the country’s source of revenue for development purposes. The Government will eventually return the revenue collected to the people in the form of security, health, education and improved standards of living. The philosophy of paying taxes has to be instilled among the rakyat, especially the younger generation to contribute towards the development of the country.

The GST model takes into account the interest of the lower income group by making sure essential goods and services are not subject to GST. Being a more efficient and effective tax system, it will spur further the economy and this will benefit the rakyat in the form of more job opportunities and a higher standard of living. Thus, GST should not be seen in the light of price increase of goods alone but as a total package that will bring benefits to the people, business and the nation.

When GST is implemented, there may be cost savings to the business since business can claim back GST incurred on the input. How does the Government ensure that the business will pass on the savings to the consumer in the form of lower price?

Currently, the rakyat is not aware that prices of goods and services include the element of sales tax and service tax. With GST, businesses should review the price of their goods or services and exclude the element of sales tax and service tax. Businesses and consumers have been informed on this matter through awareness programmes. 

The Government will undertake the following measures to ensure savings by the businesses is passed on to the consumers:
(i)To fully enforce the provisions of the Price Control and Anti-Profiteering Act 2011. The Act empowers the Ministry of Domestic Trade, Cooperatives and Consumerism to monitor, control and take action on any price increase due to excessive profiteering
(ii)To distribute shopper’s guide three months before and after GST implementation which will indicate the estimated percentage price increase or reduction of goods and services. Shopper’s guide will assist the rakyat in exercising their rights as consumers
(iii)To get the cooperation of the hypermarkets to be the price setters of goods.

Residential house is an exempt supply. The price will increase when GST is implemented as input tax cannot be claimed by property developer. How is it possible to convince the rakyat that the price will not be increased substatially because of GST but more due to profiteering?

The treatment to exempt residential house is to reduce the burden of rakyat because house is a basic necessity to the rakyat. The treatment also complements the Government’s initiatives to build more affordable houses for those who qualify especially the lower income group. This will give a minimum effect  compared to a situation where GST is charged at a standard rate on the residential house. The price of the residential house especially in big cities is very high where among the reasons is due to limited supply. As such, GST should not be used as an excuse for the price increase. 

There has been a lot of fear among the public over the GST and how it works. Will GST results in people paying more for their goods and services than they are today? If not, why not? If yes, how do you justify this?

The public should not have any fear over GST. Firstly it is a form of consumption tax which has been implemented by more than 160 countries in the world whether they are of a developed, developing or less developed status. Secondly, where Malaysia is concerned, GST replaces the existing consumption tax which comprises of sales tax and service which are found to be less effective, efficient, transparent and business friendly. Being a consumption tax, it is only incurred by the man on the street only when the goods or services are consumed. If no consumption takes place, he does not have to pay GST.

The public may not be aware that currently sales tax at the rate of 10% or 5% is already embedded in the prices which they pay for most goods, for example electrical goods, clothes, shoes and household appliances as the sales tax is imposed at the manufacturers level or at the point of import. By the time the goods reach the consumers the sales tax paid at the manufacturers level would be cascaded into the sales price at each level of the distribution/supply chain. GST, unlike sales tax or service tax, is a multi-tier consumption tax which will be applied at every stage of the distribution/ supply chain. At every stage of the distribution/supply chain businesses are able to claim back as credit the GST paid on the goods and services which they have acquired for the purpose of their business thus eliminating the cascading effect suffered under the current consumption taxes. As such, for goods which are now subject to sales tax there should be a reduction in prices due to the elimination of the cascading effect. Consumers should also be better off as some basic essential goods eg rice, vegetables, cooking oil and fish are not subject to GST at all. However, there may be an increase in price of certain goods and services which are currently not subject to any sales tax or service tax.  The increase should not be more than the GST rate proposed due to the fact that businesses can claim back the GST paid on their acquisitions.

How do we make the rakyat understand that they are currently paying consumption tax in the form of sales tax and service tax?

Measures undertaken to enhance the rakyat understanding that they are currently paying sales tax and service tax are as follows:
  • continuous awareness programme with consumers such as public consultation, forum and seminar
  • increase publicity through all modes of communication (main stream and social media)
  • upload information for consumers in GST Portal
  • collaboration with consumer associations, NGOs to educate consumers
  • roadshows held at shopping complexes, schools, community centre and other public places

The rakyat is concerned that even though GST will initially start at a lower rate, it will eventually increase to a higher rate as in our neighbouring country Singapore.

Sales tax was introduced in 1972 whereas service tax in 1975.  Since then the increase in sales tax rate has occurred only once that is in 1982, after 10 years of implementation from 5% to 10%.  Meanwhile the service tax rate was increased only in 2011 after 36 years of implementation that is from 5% to 6%.

In comparison with countries that have implemented GST such as Australia, Japan and Singapore the increase in tax rate only happened after several years of implementation. Economic stabilisation, GST system effectiveness, people’s acceptance and the impact on the consumers affect the increase of the tax rate.

Country Implementation of GST
Tax Increase
Australia 1999 10% (No increment after 12 years)
Japan 1989 5% (No increment after 25 years)
Singapore 1994 3% (No increment after 9 years)
4% (2003)
5% (2004)
7% (2007 until present)

Out of the 160 countries that have implemented GST only 12 countries have reduced their rates and 55 other countries have increased their rates since implementing VAT/GST.

Generally what is the average rate of GST/VAT adopted in most countries?

The average rate is 16.9%, the lowest rate is 5% (Japan, Nigeria, Taiwan, Iran, Canada) and the highest rate is 27% (Hungary).

Will the price displayed be inclusive or exclusive of GST?

The price displayed will be inclusive of GST.

Will the Government’s policies on subsidies be affected by GST?

The Government’s policy on providing subsidies is a separate matter from the imposition of GST. 

Will the cost for education and health be increased with the implementation of GST?

The cost for education and health services will not increase significantly because the GST treatment on education and health is similar as the current treatment under the sales tax and service tax.

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